We recruit only the best and take pride in providing the highest level of service to our clients. Our employees contribute value in a team-based environment, with opportunities for professional growth and fulfillment.

The Manager of Domestic Services will be an integral part of a dedicated and highly skilled team, responsible for providing outstanding customized service to our clients. The individual in this role will be responsible for supervising, training and developing team members at a professional level; providing cleaning and interior maintenance of private estates; and providing exemplary hospitality service to the Principals and their guests.

This is a full-time, live-out position, with a full-time benefits package.

Leadership:

• Effectively lead the interior team: provide ongoing feedback; develop and mentor team members; motivate and inspire team members; lead by setting a good example (role model); create an environment oriented to trust, open communication, and cohesive team effort; effectively delegate while serving as a “hands-on”, working manager.
• Coach and train Housekeepers on proper cleaning, etiquette, serving, laundry and other responsibilities.
• Coach and collaborate with Chef to deliver a consistent, healthy and delicious culinary experience to the Principals, family, and guests.
• Act as primary point of contact for Principals regarding interior operations of the households.
• Communicate and work with corporate team members to provide an exceptional “home” experience for the Principals and family.
• Plan, execute, and report seasonal cleaning and interior projects to the Principal.

Cleaning:

• Assist with cleaning, vacuuming, dusting floors, ceilings, furnishings, hallways, fixtures, bathrooms, mirrors, and emptying trash containers. 
• Laundry, iron, fold, and put away clothing and linens.
• Assist with interior window and screen cleaning.
• Scrub and polish floors.
• Clean and organize drawers, cabinets, and cupboards.
• Change bed linens and towels; make beds daily or when requested.
• Inventory and restock household supplies and manage related costs.

Service:

• Lead execution of special events/dinner parties, including preparing proper table and linen setting; conducting set-up/tear-down of buffet and beverage stations; serving Principals, family, and guests; assisting the Chef; assisting with preparing cocktails and beverages, etc.

Other:

• Consistently and proactively communicate with Principals regarding household operations, obstacles, and preferences, at least weekly and as needs arise; respond to texts, emails, and calls timely; anticipate needs.
• Efficiently communicate with other staff; attentively listen, ask questions, work well with others, and demonstrate a desire to be part of a team.
• Report maintenance/repair problems to Property Manager.
• Ensure services are performed at the highest level of quality and hospitality.
• Assist with crucial duties of other staff if they are unavailable.
• Complete other projects as assigned.

REQUIREMENTS:

• Previous supervisory experience required.
• Housekeeping and/or yacht industry experience required.
• Previous hospitality experience required.
• Training in and/or an eye for aesthetics is important.
• Excellent knowledge of household table etiquette, service, and entertaining protocol.
• Proven track record of providing outstanding customer service.
• Must be detail oriented.

ADDITIONAL REQUIREMENTS:

• Preservation of a peaceful household atmosphere is essential. 
• Flexibility in schedule to meet requirements/needs.
• Requires working weekend and holiday shifts as needed.
• Occasional regional travel may be required.
• Must be responsible, dedicated, and dependable; neat and tidy in appearance; organized and reliable.
• Exemplify a positive attitude and demonstrate pride in service.
• Attentive to details to ensure the highest level of service.
• The highest level of confidentiality and sensitivity to privacy must be exercised at all times.